Member Service Representative/Teller - Part Time (Rochester)

Service Credit Union
Job Description
Position Description:
A member service representative provides a variety of services to members in such a manner that exceed the member’s expectations. They perform these services in an effective and efficient manner within credit union policies.
Responsibilities:
  • Accept and process deposits and payments.
  • Disburse funds in cash or check form.
  • Provide check cashing service.
  • Be able to answer specific questions from members regarding their accounts.
  • Transfer funds from within and between member’s accounts.
  • Perform money order sales.
  • Perform VISA Cash Advances.
  • Input Loans into Loan Operating system for Loan Officer Review
  • If designated: Decision loans as a Loan Officer in accordance to SCU Loan Policies.
  • Understand membership eligibility specifically as it applies to their branch office and generally as it applies to other branch offices.
  • Open new accounts and complete required forms.
  • Maintain and balance cash drawer in accordance with current cash handling procedures.
  • Verify available funds for merchants calling on share drafts if appropriate.
  • If designated, provide notary service.
  • Conduct Shared Branching transactions.
  • Responsible for complying with all BSA/USA Patriot Act regulations as provided by the Security Officer of Service Credit Union, including but not limited to notifying supervisors of suspicious activity and excessive cash withdrawals.
  • Issue plastic cards for members as needed or issue at point of sale, including but not limited to Debit, Credit and Gift cards.
  • Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events.
  • Works with their branch manager and staff to meet assign goals including but not limited to loan production, new member development, and new checking account production.
  • Other duties as required.
Qualifications:
  • High School Diploma or equivalent. Work experience preferred.
  • Must be detail oriented and have a basic understanding of math and money.
  • Must be able to identify problems, recommend enhancements and implement solutions in a fast-track environment.
  • Must have strong verbal and written communication skills as well as solid computer and typing skills.
  • Must be courteous, professional and friendly with the public as well as with coworkers.
Contact Information

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18 South Main Street \ Rochester, NH 03867
Telephone:   603-332-5080 \ Fax: 603-332-5216
Email: info@rochesternh.org

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